Are you enthusiastic about customer relations and eager to enhance your skills in an energetic and engaging setting? Do you possess outstanding listening abilities and a strong sense of empathy? We’re seeking a dedicated Customer Relationship Manager to join our team and provide an outstanding customer experience. Join us on our journey and contribute to establishing enduring, meaningful relationships with our customers!
- Location: Remote
- Contract type: Permanent
- Compensation: Depending on the profile
TASKS :
- Address customer queries through phone, email, and live chat, delivering clear, precise, and customized responses tailored to their requirements.
- Recognize customer issues and challenges, suggesting prompt and effective solutions to ensure their contentment.
- Work closely with technical and sales teams to tackle intricate issues and deliver the right assistance to customers.
- Ensure timely follow-up on customer inquiries and complaints, ensuring a prompt and comprehensive resolution.
- Play a role in enhancing customer support processes and tools by offering insights and feedback.
- Foster customer loyalty through personalized service and anticipating their upcoming needs.
- Possess keen listening abilities and a knack for swiftly grasping clients’ requirements.
SKILLS :
- Excellent written and oral communication skills in English and French
- Excellent listening skills and ability to quickly understand customer needs
- Problem-solving skills and ability to handle difficult situations calmly and professionally
- Mastery of customer relationship management (CRM) tools and support software
- In-depth knowledge of Nindohost products and services
- Ability to work under pressure and manage high volume of requests while maintaining a steady level of quality
- Team spirit and commitment to continuous improvement
PREFERRED PROFILE :
- Minimum of 2 years of higher education in sales, marketing, communications, or a related field
- 2 to 4 years of experience in roles such as customer relations manager, customer advisor, or similar positions
- Strong interpersonal skills and a high level of empathy towards customers
- Capable of thriving in a dynamic, fast-paced setting
- Flexibility and adaptability to new challenges and responsibilities
- A focus on customer satisfaction and a commitment to building customer loyalty
If you’re confident that you’re the right Customer Relationship Manager for the job, and you’re ready to join a fast-growing company, don’t hesitate to apply today! We look forward to meeting you and welcoming you to our team dedicated to customer service excellence.
